I know! It wasn't on purpose. I had it in my purse and well....maybe, there was pressure put on the screen and boom! It broke! I was really upset with this because I love my kindle and Mr H. got it for me for Christmas last year. I didn't want him to think I was irresponsible. It was an accident. I panicked and didn't know what to do. And after googling, I decided that I needed a new kindle. And before buying another, I would try calling the Amazon store and let them know what happened to see if there was a chance they might help. And help, they did! They sent me a whole new kindle. I could have kissed the operator who told me they'd send a new one. I was so excited they would do this for me!
I have not used my new kindle yet...I want a kindle case for it before I start using it! I've learned my lesson!